Custom Tartan Shoes
Made-to-order tartan shoes
We offer a semi-bespoke made-to-order service, meaning we can make any of our existing Mandarina shoe or boot styles in your own tartan fabric.
The lead time for this is currently rather unpredictable due to Covid disruption, but generally the process takes about 10 weeks. We require half a metre of fabric (supplied by you), and the cost, depending on delivery requirements and complexity of the job is £225 to £275. Bespoke shoes or boots are understandably not returnable.
To proceed please purchase the style you like from our online stock, in your size, to try on for fit. These can then be returned and credited against your bespoke order.
If you have any questions regarding our bespoke ordering service or require further information please contact us at [email protected] or call Tel: 01307 819488
We use Royal Mail 48 Hour Tracked service for all our deliveries, but packages do sometimes take longer. If your package has not arrived in timely fashion please contact us to track the parcel.
Note: From 23rd to 28th December our offices will be CLOSED. All website orders will be despatched, and returns processed, from the 28th of December.
Tel: 01307 819488 or email [email protected]
Royal Mail is generally reliable but some (random) items do take longer to arrive than usual. This also applies to returns. We have no control over this! We cannot be held responsible for postal delays.
Please provide us with any useful additional delivery information when you order, such as "Leave in Porch" or where to leave the package if you are out.
If your shoes are urgent please let us know and we can send them out 24 Hour Tracked
EU International Tracked £15 (post-Brexit customs duties may be payable)
Rest of World International Tracked £25 (customs duties may be payable)
Express /overnight UK delivery can be arranged by calling the office on Tel: 01307 819488. The charge is by weight but it is generally around £10. There is no option to select Express Delivery online, please call us. This service requires a signature and it is the customer responsibility to have arrangements in place to receive the package.
No quibble, no reason to hesitate! If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition. Returns instructions are provided on the reverse of your invoice.
AN EXTENDED RETURNS PERIOD WILL BE PERMITTED FOR CHRISTMAS GIFTS.
Goods must be returned to us within 30 days for a refund, after that a credit note will be issued. If the shoes are a Christmas or birthday gift, or you are an overseas customer, we do understand that this process may take a little longer. We regret as a small business we are not able to offer free shipping or returns. Consequently, delivery and postage charges are non-refundable unless your order is incorrect or faulty. For your peace of mind make sure you ask for a certificate of posting. We cannot take responsibility for items that for whatever reason fail to reach Mandarina HQ. We recommend using 48-hour tracked service for all UK returns which has compensation up to £150.
Exchange items within the UK are posted at our cost, you will not be charged additional postage fees.
We try to be as flexible as possible with all returns, however no items can be refunded until they are returned and in a re-saleable condition.
WHAT YOU TELL US.....
WOW!
Hi , I have recently purchased a pair of the off white ivory and satin pearl sling back shoes .
They are amazing.
A true work of art
The brocade slippers have arrived! They are a true work of art- I love them! I put them on and proceeded to glide around the house for the morning feeling very fancy. Thank you again for sending them straight away. I wish you continued success within your business and beyond.
Very Happy!
I am VERY happy with flowery shoes! Can't wait for the weather to wear them! They will cheer up the day-whatever the summer has in store for us!
Marvellous Mandarina's
Dear Marvellous Mandarinas, I am so looking forward to your summer collections and adding to my growing Mandarina hoard!
Admiration!
The fabulous black ankle boots have just arrived and I absolutely love them. They are so soft and comfortable I cannot wait for some colder weather.
Like all my Mandarina shoes, I am sure they will be much admired. ❤️
