Custom Tartan Shoes
Made-to-order tartan shoes
We offer a semi-bespoke made-to-order service, meaning we can make any of our existing Mandarina shoe or boot styles in your own tartan fabric.
The lead time for this is currently rather unpredictable due to Covid disruption, but generally the process takes about 10 weeks. We require half a metre of fabric (supplied by you), and the cost, depending on delivery requirements and complexity of the job is £225 to £275. Bespoke shoes or boots are understandably not returnable.
To proceed please purchase the style you like from our online stock, in your size, to try on for fit. These can then be returned and credited against your bespoke order.
If you have any questions regarding our bespoke ordering service or require further information please contact us at [email protected] or call Tel: 01307 819488
We use Royal Mail 48 Hour Tracked service for all our deliveries, but packages do sometimes take longer. If your package has not arrived in timely fashion please contact us to track the parcel.
Tel: 01307 819488 or email [email protected]
Royal Mail is generally reliable but some (random) items do take longer to arrive than usual. This also applies to returns. We have no control over this! We cannot be held responsible for postal delays.
Please provide us with any useful additional delivery information when you order, such as "Leave in Porch" or where to leave the package if you are out.
If your shoes are urgent please let us know and we can send them out 24 Hour Tracked
EU International Tracked £15 (post-Brexit customs duties may be payable)
Rest of World International Tracked £25 (customs duties may be payable)
Express /overnight UK delivery can be arranged by calling the office on Tel: 01307 819488. The charge is by weight but it is generally around £10. There is not an option to select Express Delivery online, please call us. This service requires a signature and it is the customer responsibility to have arrangements in place to receive the package.
No quibble, no reason to hesitate! If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition. Returns instructions are provided on the reverse of your invoice.
Goods must be returned to us within 30 days for a refund, after that a credit note will be issued. If the shoes are a Christmas or birthday gift, or you are an overseas customer, we do understand that this process may take a little longer. We regret as a small business we are not able to offer free shipping or returns. Consequently delivery and postage charges are non-refundable unless your order is incorrect or faulty. For your peace of mind make sure you ask for a certificate of posting. We cannot take responsibility for items that for whatever reason fail to reach Mandarina HQ.
We will of course post out exchange items within the UK without charging additional postage fees.
We try to be as flexible as is reasonably possible with all returns, however no items can be refunded until they are returned.
WHAT YOU TELL US.....
Wedding... now next year!
Just wanted to say a huge thank you for sending the wedding shoes - they fit absolutely perfectly and they are gorgeous! The handwritten note was also such a lovely touch!
I cannot wait to wear them on my wedding day next year :)!
Perfect for the Wedding!
My spotty slingbacks were just perfect for the wedding I attended earlier this Summer. Comfortable all day and evening (well past midnight). I'll be back for more - soon.
Delighted new customer!
Hi Caroline,
Just picked my boots up from the local post office as I wasn’t expecting them to turn up already this morning. It’s less than a week since you posted them. No problems with customs either!
They fit perfectly, with enough room to take my customised arch supports, and are both as comfortable and as gorgeous as I could ever have wished for.
Many thanks from a satisfied new customer.
Delighted to have found you!
I love my new shoes! I am delighted to have found Mandarina and will definitely be buying again.
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