Custom Tartan Shoes
Made-to-order tartan shoes
We offer a semi-bespoke made-to-order service, meaning we can make any of our existing Mandarina shoe or boot styles in your own tartan fabric.
The lead time for this is currently rather unpredictable due to Covid disruption, but generally the process takes about 10 weeks. We require half a metre of fabric (supplied by you), and the cost, depending on delivery requirements and complexity of the job is £225 to £275. Bespoke shoes or boots are understandably not returnable.
To proceed please purchase the style you like from our online stock, in your size, to try on for fit. These can then be returned and credited against your bespoke order.
If you have any questions regarding our bespoke ordering service or require further information please contact us at [email protected] or call Tel: 01307 819488
We use Royal Mail second class 'signed for' service for all our deliveries. This generally takes 3 to 5 working days. If your package has not arrived in timely fashion please contact us to track the parcel.
Tel: 01307 819488 or email [email protected]
Royal Mail is generally reliable but some (random) items do take longer to arrive than usual. This also applies to returns. We have no control over this! We cannot be held responsible for postal delays.
Please provide us with any useful additional delivery information when you order, such as "Leave in Porch" or where to leave the package if you are out.
If your shoes are urgent please let us know and we can send them out 1st Class.
UK standard signed for delivery £5.95 (3 to 5 working days)
EU International Tracked £15 (post-Brexit customs duties may be payable)
Rest of World International Tracked £25 (customs duties may be payable)
Express /overnight delivery can be arranged by calling the office on Tel: 01307 819488. There is not an option to select Express Delivery online, please just call us.
No quibble, no reason to hesitate! If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition. Returns instructions are provided on the reverse of your invoice.
Goods must be returned to us within 30 days for a refund, after that a credit note will be issued. If the shoes are a Christmas or birthday gift, or you are an overseas customer, we do understand that this process may take a little longer. We regret as a small business we are not able to offer free shipping or returns. Consequently delivery and postage charges are non-refundable unless your order is incorrect or faulty. For your peace of mind make sure you ask for a certificate of posting. We cannot take responsibility for items that for whatever reason fail to reach Mandarina HQ.
We will of course post out exchange items within the UK without charging additional postage fees.
We try to be as flexible as is reasonably possible with all returns, however no items can be refunded until they are returned.
WHAT YOU TELL US.....
Delighted from New Zealand!
I’m ecstatic !!! Wasted no time – these babies are mine ????
Very Jackie Kennedy!
Just a note to say how much I am loving my black and white bow mules I ordered! With a shift dress it is all very Jackie Kennedy! Please do let me know if you ever do them in other colours.
Hello
thank you for despatching my shoes so quickly, I wore them for my Grandson's Christening, I was absolutely delighted with them, as I have been with the two pairs I bought last year, they are fabulous.
PERFECT FIT
I received my flame mules today and just wanted to say they are absolutely beautiful and fit perfectly. I am seriously considering a pair in navy. Beautiful shoes ❤️
Wedding... now next year!
Just wanted to say a huge thank you for sending the wedding shoes - they fit absolutely perfectly and they are gorgeous! The handwritten note was also such a lovely touch!
I cannot wait to wear them on my wedding day next year :)!
