Refund policy

RETURNS

No quibble, no reason to hesitate, even on sale items!  If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition, and returned to us within the specified time period. 

Goods must be returned to us within 30 days for a refund, thereafter a credit note will be issued provided the goods are received back within 90 days. We cannot accept returns after this.

If the shoes are a Christmas or birthday gift, or you are an overseas customer, we do understand that this process may take a little longer and we do try to be as flexible and helpful as we can.

Our returns policy has been somewhat abused recently with people returning things many months late so we are being stricter about this now!

We are a small business and regret we are not able to offer free shipping or returns. However we will post out exchange items within the UK without an additional postal charge. 

We try to be as flexible as is reasonably possible over returns, however no items can be refunded until returned and received, unused and in saleable condition within the accepted time frame.

IMPORTANT NOTE FOR OVERSEAS CUSTOMERS

Please ensure your package is clearly marked RETURNED GOODS in order to avoid import duty or any undue customs delays back in the UK.

If you would prefer us to despatch your items using a Courier service such as FedEx or DHL rather than ordinary airmail this is based on the specific volumetric weight of the parcel. We will be happy to obtain a quote for you - please contact us.