Returns & Exchanges
No quibble, no reason to hesitate! If you do not look and feel fabulous in your Mandarina Shoes or Boots you can return them to us for a full refund or exchange, providing they are unused and in re-saleable condition.
We ask, where possible, that the goods are returned to us within 30 days, however, if the shoes are a Christmas or birthday gift, or you are an overseas customer, we quite understand that this process may take longer.
We regret we are not able to offer free shipping and returns, except in the event of an exchange.
IMPORTANT FOR OVERSEAS CUSTOMERS
Please ensure your package is clearly marked RETURNED GOODS in order to avoid import duty or any undue customs delays back in the UK.
PLEASE ALSO NOTE:
We take every care inspecting and packaging your goods and pride ourselves on the quality of our shoes which are all individually hand-made. In the unlikely event that you should receive faulty goods, please let us know immediately by e-mail (firstname.lastname@example.org) or by calling +44 (0) 1307 819 488. We will either send out a replacement free of charge (if stock is available), or arrange for repair or refund.
Textile shoes require a multi-layered bonding process during manufacture. Inevitably there can be some residual chemical smell when the shoes are first unpacked, although we enadeavour to give them sufficient airing prior to despatch. This odour will dissipate and is not harmful.
When you do try on your shoes, please wear them on a clean carpeted surface to avoid marking the sole. We will not refund returns that have been scratched or stained. They may feel rigid at first but they will, like most shoes, 'give' and soften with wear.
We cannot accept liability for any goods posted by customers which are lost or damaged in transit. It is the responsibility of the sender to ensure that any parcel is adequately insured and the correct postage paid. We recommend the Royal Mail 2nd Class 'Signed For' service for returns.
Any questions - feel free to get in touch at +44 (0) 1307 819488 or email@example.com